FAQ

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You have frequently asked questions, FAQ, we have answers. Select a category below for more information, or contact us if you have a question not listed below:

 

Insurance FAQBilling FAQGeneral FAQEmergencies FAQMedical Records FAQMedication FAQ
Why do you ask for my social security number?
I have been in a motor vehicle accident. I have group insurance through my employer, will you see me for my medical care?
Will you file a claim with my insurance company, or is it my responsibility?
Do the physicians at Plano Orthopedics accept any Medicare Advantage Plans?
I have contacted my insurance carrier and they do not show Plano Therapy Center or Allen Therapy Center as an in-network provider, what should I do?
Do you accept payment from my HRA or HSA account?
What payment methods do you accept?
Why do you ask for my social security number?
Do you accept payment from my HRA or HSA account?
Where are you located?
Do you have a wheelchair to help me from the car to the office or vice versa?
Is there anyone in the office who is bilingual?
What is the age range of patients you see?
Are you seeing new patients? How soon can I be seen?
Where should I park? Do I need money for parking?
What will Plano Orthopedics do to reduce the risk of identity theft?
If I have a question after I leave my appointment, do you have a Certified Physician Assistant on call?
Do you charge for a no show appointment?
What hospitals are you affiliated with?
Can I request or register for an appointment online?
Is there sometimes another doctor that takes call or covers for this doctor?
How are emergencies handled after hours?
What is your policy for releasing medical records?
How long does it take to process my prescription request?
When can I call in a prescription request from my doctor?
Why did my doctor not call in/refill my prescription of Vicodin over the phone?
When did the new rule for Hydrocodone go into effect?
How does this impact me if I take Hydrocodone medications?
With Hydrocodone going to a Schedule II drug, are physicians able to postdate a prescription?

Our Patients’ Voice

"I wish every single doctor office ran like Plano Orthopedic. Efficient, on schedule, knowledgeable and friendly. I recommend this place to everyone."
2016-02-02T09:14:04+00:00
"I wish every single doctor office ran like Plano Orthopedic. Efficient, on schedule, knowledgeable and friendly. I recommend this place to everyone."

Our Patients’ Voice

"The best part of the visit was the friendly family attitude that older people value -- no cold professional hurried treatment. I highly recommend Plano Orthopedic."
2016-02-02T09:23:57+00:00
"The best part of the visit was the friendly family attitude that older people value -- no cold professional hurried treatment. I highly recommend Plano Orthopedic."

Our Patients’ Voice

"Everyone is great at what they do and they compliment each other's jobs and positions. Great office."
2016-02-02T09:24:15+00:00
"Everyone is great at what they do and they compliment each other's jobs and positions. Great office."

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