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What payment methods do you accept? |
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Visa, MasterCard, American Express, Discover Card, Cash and Personal Checks |
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Will you file a claim with my insurance company, or is that my responsibility? |
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We will file the claim for you, if we are under contract with your insurance company. |
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Why do you ask for my Social Security Number? |
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Your social security number along with your personal information is used to verify your identity with your insurance company and will be used to identify you in the event your account is sent to collections. Please know that Plano Orthopedic takes your privacy very seriously: A statement from Carolyn Cheezum of the Social Security Administration: "There is no law prohibiting a business from asking for your Social Security number…” You have the right to refuse to give us your social security number, but the physician has the right to refuse service also. The policy of requesting your social security number is based on requirements from collection agencies and insurance companies. When they no longer require a person’s Social Security number for identification, we will no longer need to collect them. |
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Is there another doctor that sometimes takes call or covers for this doctor? |
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Yes. Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (972) 250-5700, for assistance anytime. Prescriptions are refilled during office hours only. |
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Where are you located? |
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5228 Plano Parkway Plano, TX 75093 (Map). |
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Do you have a wheelchair to help me from my car to the office or vice versa? |
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Yes. |
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Is there anyone in the office who is bilingual? |
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Both English and Spanish are spoken in our office. |
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What is the age range of the patients you see? |
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Infants to Seniors. |
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Are you seeing new patients? How soon can I be seen? |
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Yes we are accepting new patients. In fact, in most cases an individual with an acute injury will be appointed within 24 hours. |
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Where should I park? |
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There is parking available all around our building. |
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Do I need money to park? If so, how much? |
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The parking is complementary. |
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What is your policy for releasing records? |
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We must have a consent form that is signed by either the patient or the patient's legal guardian. Please complete and sign the "Consent Form" found under the forms tab on our website. You may submit this form to our office via fax to (972) 250-5749 or email to adaniels@posmc.com. Please allow 5-7 days to receive your Medical Records. If you have any additional questions, contact our Medical Records Deparment at (972) 250-5637. |
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If I have questions after I leave, do you have a certified physician assistant on call? |
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Yes. There is a certified physician assistant on call 24 hours a day, 7 days a week. A certified physician assistant, or PA-C, is a health professional licensed by the state or certified by a federal employer to practice medicine with the supervision of a physician. PA-C's provide a broad range of medical and surgical services. As part of the physician/PA team, PA-C's diagnose and treat illnesses and injuries and can exercise a degree of autonomy in their decisions.
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Do you charge for a no show? |
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No. |
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What hospitals are you affiliated with? |
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Baylor Hospital of Plano
Baylor Medical Center at Frisco
Medical Center of Plano
Presbyterian Plano Center for Diagnostics and Surgery
Presbyterian Hospital of Plano |
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How are emergencies handled after hours? |
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Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (972) 250-5700, for assistance anytime. |
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Can I request or register for an appointment online? |
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Yes. Through the “Online Registration” tab on this website, you may request and register for an appointment online. |
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Are the physicians at Plano Orthopedic on any Medicare Advantage plans?
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At this time, we are not able to see patients on any Medicare replacement plans. We suggest you call your plan to determine which physicians are participating. |
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I called my insurance company and they do not show Plano Therapy Center or Allen Therapy Center as an In-Network provider, what should I do? |
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You will need to state your Plano Orthopedic treating physician as the In-Network provider and this will include our therapist in your network. If your Plano Orthopedic physician is In-Network with your insurance then we assure you our therapy centers are also. Please contact our therapy center if you have any additional questions. |
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What will Plano Orthopedic do to reduce the risk of identity theft? |
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Plano Orthopedic requires a copy of a picture ID for each patient; this is used to confirm the patient’s identity and is kept in a secure protected environment for Plano Orthopedic's use only. Plano Orthopedic has security policies in place to ensure that your data is safe from exposure or release to other parties. Our staff is trained in patient privacy, committed to protecting your information and on the alert for suspicious activity. |
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I have been in a motor vehicle accident. I have group insurance with my employer. Will you see me for medical care? |
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Yes, a physician can see you. However, the physician’s office is relying on a third party (your insurance company) to be financially accountable for a portion of your expenses. Therefore, we are requesting that the patient become involved at the onset of their care to ensure that all insurance claims are processed correctly and timely and you, the patient, understand your financial responsibilities. We ask that the patient call both their group insurance carrier (first) and then their accident (auto/home) insurance company. Accurately state the nature of the accident to your group insurance company and ask for a written determination of coverage. (This might be called a subrogation form). If your group insurance policy will pay for the medical expenses, then the physician will need a copy of this letter or subrogation form too so that coverage can be confirmed. Without this subrogation form the patient will be responsible for payment. Please refer to our Accident Handout for a more detailed explanation.
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