General Information

 

medical information

Office Hours

Office Hours: Plano Orthopedic is open Monday-Friday 8:00AM-5:00PM

Calling Our Office

A patient care coordinator is available to answer your calls during our normal business hours.  Your call is important to us!  Our goal is to provide each patient with exceptional service.  Please note that there may be certain times of the day where our call volumes are higher than others (8:00AM-10:00AM and 12:00PM-1:00PM).  Longer than usual wait times might occur during this time but please know each call is important and we strive to answer each call as soon as possible.

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Appointments

Our patient care coordinators are here to ensure you are scheduled with the correct physician that fits your needs. There may be circumstances that arise that could delay a physician and/or their schedule (emergency surgery, complex case, etc.).  If there is a delay in the clinic schedule or one is anticipated, we will reach out to you as soon as possible.  We value your time and appreciate you choosing our physicians.

Please bring any necessary information with you to your appointment including:

  • Completed Paperwork
  • Any recent X-rays or MRI films related to your condition
  • Insurance Card/Driver’s License
  • List of current medications
  • Payment (We accept all major forms of payment)
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Medication Refills/Questions:

Our preferred method of prescription refills is to please have your pharmacist fax the request to our office during regular business hour. For questions or inquires regarding your prescription please call 972-250-5700 and leave a message with your doctor’s assistant. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times. Therefore, prescription refills are only issued during office business hours.

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Emergencies

Our office is not equipped to handle emergency orthopedic injuries (open wounds, open fractures, etc.).  If you have an emergency that requires immediate attention please call 911 or go to your local emergency room.

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Financial or Billing Inquiry

The medical billing process is complex and can be difficult to decipher.  If you have any questions regarding your claim please call our business office at 972-250-5660 and an account representative will be happy to assist you.

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