FAQ

Your social security number along with your personal information is used to verify your identity with your insurance company and will be used to identify you in the event your account is sent to collections. Please know that Plano Orthopedic takes your privacy very seriously:

-We do not sell patient information or provide patient information outside Plano Orthopedic for marketing purposes.
-A statement from Carolyn Cheezum of the Social Security Administration: There is no law prohibiting a business from asking for your Social Security number
-You have the right to refuse to give us your social security number, but the physician has the right to refuse service also.

The policy of requesting your social security number is based on requirements from collection agencies and insurance companies. When they no longer require a person’s Social Security number for identification, we will no longer need to collect them.

Yes, a physician can see you. However, the physician’s office is relying on a third party (your insurance company) to be financially accountable for a portion of your expenses. Therefore, we are requesting that the patient become involved at the onset of their care to ensure that all insurance claims are processed correctly and timely and you, the patient, understand your financial responsibilities. We ask that the patient call both their group insurance carrier (first) and then their accident (auto/home) insurance company. Accurately state the nature of the accident to your group insurance company and ask for a written determination of coverage. (This might be called a subrogation form). If your group insurance policy will pay for the medical expenses, then the physician will need a copy of this letter or subrogation form too so that coverage can be confirmed. Without this subrogation form the patient will be responsible for payment.

We will file the primary insurance claim for you, if we are under contract with your insurance company. However, we do not file claims for your secondary insurance providers.

At this time, we are not able to see patients on any Medicare replacement plans. We suggest you call your plan to determine which physicians are participating.

You will need to state your Plano Orthopedic treating physician as the In-Network provider and this will include our therapist in your network. If your Plano Orthopedic physician is In-Network with your insurance then we assure you our therapy centers are also. Please contact our therapy center if you have any additional questions

Plano Orthopedics will accept payment from HRA or HSA accounts as long as a debit card is provided at the time of service. If no debit card associated with your insurance plan is provided we will have to accept personal payment and ask that you seek reimbursement yourself through your insurance company as it is more complex and difficult for Plano Orthopedics to receive payment.

Visa, MasterCard, American Express, Discover Card, Cash and Personal Checks.

Your social security number along with your personal information is used to verify your identity with your insurance company and will be used to identify you in the event your account is sent to collections. Please know that Plano Orthopedic takes your privacy very seriously:

• We do not sell patient information or provide patient information outside Plano Orthopedic for marketing purposes.
• A statement from Carolyn Cheezum of the Social Security Administration: There is no law prohibiting a business from asking for your Social Security number
• You have the right to refuse to give us your social security number, but the physician has the right to refuse service also.

The policy of requesting your social security number is based on requirements from collection agencies and insurance companies. When they no longer require a person’s Social Security number for identification, we will no longer need to collect them.

Plano Orthopedics will accept payment from HRA or HSA accounts as long as a debit card is provided at the time of service. If no debit card associated with your insurance plan is provided we will have to accept personal payment and ask that you seek reimbursement yourself through your insurance company as it is more complex and difficult for Plano Orthopedics to receive payment.

5228 Plano Parkway Plano, TX 75093. Click here for directions.

Yes

Yes, both English and Spanish are spoken in our office.

Infants to Seniors

Yes we are accepting new patients. In fact, in most cases an individual with an acute injury will be appointed within 24 hours.

There is parking available all around our building and it is complimentary.

Plano Orthopedic requires a copy of a picture ID for each patient; this is used to confirm the patient’s identity and is kept in a secure protected environment for Plano Orthopedic’s use only. Plano Orthopedic has security policies in place to ensure that your data is safe from exposure or release to other parties. Our staff is trained in patient privacy, committed to protecting your information and on the alert for suspicious activity.

Yes. There is a certified physician assistant on call 24 hours a day, 7 days a week. A certified physician assistant, or PA-C, is a health professional licensed by the state or certified by a federal employer to practice medicine with the supervision of a physician. PA’s provide a broad range of medical and surgical services. As part of the physician/PA team, PA’s diagnose and treat illnesses and injuries and can exercise a degree of autonomy in their decisions.

No, but we do ask that you do everything possible to notify us ahead of time so that we may make the time slot available for other patients.

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Yes through the online patient portal you may provide your information and make request for an available appointment, or you may inquire about appointment availability by providing your information on the contact us page and a scheduler will contact you directly to arrange the appointment.

Yes. Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (972) 250-5700, for assistance anytime. Prescriptions are refilled during office hours only.

Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (972) 250-5700, for assistance anytime.

We must have a consent form that is signed by the patient or the patient’s legal guardian. Please sign and complete the consent form and fax to 972-250-5749. Please allow 5-7 days to receive your Medical Records. If you have any additional questions, contact our Medical Records Department at (972) 250-5637.

Please allow 24 business hours to process any prescription refill requests.

Prescription refill hours are Monday-Thursday from 8:30 am to 4:00 pm and Friday from 8:30 am to 11:30 am . Please allow 24 business hours to process your request.

Drugs like Vicodin, Norco containing hydrocodone has been reclassified from a Schedule III to a Schedule II. Pure hydrocodone already is classified as a Schedule II drug. The rules were changed by the U.S. Drug Enforcement Agency over the objections of practicing physicians. The move was designed to help curb the abuse of hydrocodone-containing medications.

The rule was effective on Monday October 6, 2014.

-Prescriptions for these drugs must now be written on government approved paper prescription pads only
-Physicians are not allowed to prescribe new prescriptions or refills over the phone
-Refills are prohibited without an office visit or consultation with your doctor

No, Texas Health and Safety Code 481.075 provides the following: Each official prescription form or electronic prescription used to prescribe a Schedule II controlled substance must contain: (1) information provided by the prescribing practitioner, including: (A) the date the prescription is issued.