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Plano Orthopedic & Sports Medicine Center

Medical Records Request

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Release of (medical record and/or billing) information requests submitted to Plano Orthopedic & Sports Medicine Center, are processed by our release of information company, Healthmark Group.

A Medical Records Release Form must be completed.  This can be done in two ways:

In Office:  Request a Medical Release Form from the front office staff.  You can complete the form in-office and ask that it be given to the medical records department and we will forward the request to Healthmark or fax the completed form back to Healthmark Group directly at 800-833-5935.

PLEASE NOTE:  It takes 3 – 7 business days to complete your request.


By clicking on patient Forms in this section, you will see the Medical Records Release Form. Print out the form, complete it and either drop it by the office or fax it to Healthmark at 800-833-5935.


To request a copy of your medical records by fax please print the following form:

Medical Records Request Form

Fax # 800-833-5935

Or You can submit a request for records directly on Healthmarks online Portal see Link below.  You will need to create your account which will allow you to send and or receive a copy of the requested records in electronic form.


To obtain a copy of your Electronic Medical Record via Download click the following link:





To follow up on the status of a request previously made, please contact HealthMark Group directly at 800-659-4035, or email them at status@healthmark-group.com

We send most record requests to HealthMark Group. It takes 3-7 business days to complete.   Please note on the form how you want to receive your records.   If we are sending records to a doctor’s office, please include their address, phone and fax  number – plus your appointment date.


How long will it take to obtain my records?

The Texas State Board of Medical Examiners governs the laws regarding medical records and the release of those records. Medical Records Chapter 165.2 states (b) Deadline for Release of Records. The requested copies of medical and/or billing records or a summary or narrative of the records shall be furnished by the physician within 15 business days after the date of receipt of the request and reasonable fees for furnishing the information.

Although the Texas State Board of Medical Examiners allows a medical facility 15-days to release records, it is our policy to make every effort to release records in 3-7 business days.


Are all my records available?

Only the records created by this office and tests ordered by your physician at Plano Orthopedics will be provided. You will need to contact your primary care physician, other doctor or testing facility for any records or tests that were not ordered by our physicians.


What if my records are from several years ago?

Medical State Board of Medical Examiners

165.1 Medical Records

(b) Maintenance of Medical Records

(1) A licensed physician shall maintain adequate medical records of a patient for a minimum of seven years from the anniversary date of the date of the last treatment by the physician.

(2) If a patient was younger than 18 years of age when last treated by the physician, the medical records of the patient shall be maintained by the physician until the patient reaches age 21 or for seven years from the date of the last treatment, whichever is longer.

We maintain all required records. It may be necessary to retrieve some records from our archives; therefore, it may require more time to handle your request. In these special circumstances, we ask for your patience; however, we will continue to make every effort to fulfill your request within 10 working days.


Is a Release for Medical Records form necessary?

Yes, you will need to complete and sign a Release for medical records. This is a HIPAA requirement and necessary for the release of all records. For your convenience, you may print out the Release form and mail it or drop it off at the office.


Who retains ownership of the MRI records?

Legally we are bound by law to obtain your MRI and your x-ray images as part of your medical record. If you would like a copy of your MRI or x-ray images, please call 972-250-5700 and ask a member of the x-ray staff to make you a copy of your images.


If my child is over the age of 18, am I entitled to the medical records?

Any person over the age of 18 is legally considered an adult regardless of whether the child lives at home with you or at school. As long as your child listed your name on the HIPAA form, you will be able to obtain the medical record.

Our Patients’ Voice

"I wish every single doctor office ran like Plano Orthopedic. Efficient, on schedule, knowledgeable and friendly. I recommend this place to everyone."
"I wish every single doctor office ran like Plano Orthopedic. Efficient, on schedule, knowledgeable and friendly. I recommend this place to everyone."

Our Patients’ Voice

"The best part of the visit was the friendly family attitude that older people value -- no cold professional hurried treatment. I highly recommend Plano Orthopedic."
"The best part of the visit was the friendly family attitude that older people value -- no cold professional hurried treatment. I highly recommend Plano Orthopedic."

Our Patients’ Voice

"Everyone is great at what they do and they compliment each other's jobs and positions. Great office."
"Everyone is great at what they do and they compliment each other's jobs and positions. Great office."

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MBS Today

COVID-19 Update

Updated May 11, 2020

Plano Orthopedic, in unison with the CDC and other governmental agencies is committed to providing our patients with the highest quality care while supporting social distancing and protective measures to help prevent the spread of COVID-19.  The health and safety of our patients, employees and their families are our highest priority.

Dr. Richard Evanson spoke with Good Morning Texas about Plano Orthopedic’s  mission to continue treating patients in a safe environment during this pandemic. Click here to watch the video!

Office Schedule

Our office is open and operating from 8 a.m. until 5 p.m. Monday through Friday.  These are the same hours of operation Plano Orthopedic had prior to the pandemic. Following the Texas Medical Board minimum COVID-19 standards of safe practice,  Plano Orthopedic is requesting all patients wear a mask when visiting with the physicians.

Safety Screenings

Plano Orthopedic will continue to screen patients for potential symptoms of COVID-19 prior to their visit.  For those patients with urgent needs, we are asking you NOT to present yourself in our office if you are feeling unwell, have a fever, cough, shortness of breath or have come in contact with a person who has tested positive for the COVID-19 virus. Please contact us to reschedule your appointment. We will also be screening all patients upon entry and are asking that patients over age 18 do not bring a visitor with them. Please also wash your hands upon entering and exiting our facility and practice social distancing in the lobby.

Elective Surgeries

In accordance with governmental recommendations, Plano Orthopedic surgeons will continue to perform elective surgical procedures.  Patients with urgent needs, may be scheduled sooner, but only after consultation with their provider. Please anticipate a call from our clinical teams. 

Telehealth Visits

Telehealth visits allow a patient to be cared for by our physicians and providers through video and audio technology.  You will then receive a link that you can utilize from either a computer (with video and audio capability), smart devices, or tablet.

We Appreciate your Cooperation and Understanding

We sincerely appreciate your understanding and cooperation as we work together to protect our patients and staff. We hope you are confident in Plano Orthopedics as we expand our health and safety measures during this time, while continuing to provide care to our patients.

The COVID-19 situation is fluid and we will be updating this page as the situation continues to evolve.

If you have any questions, please feel free to contact us at 972-250-5700


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